Petlibro Faces Backlash Over Cloud Outage Leaving Smart Feeders Offline Globally
Smart home pet hardware manufacturer Petlibro is facing intense criticism from pet owners worldwide after a major cloud server outage rendered thousands of Wi-Fi-connected automated feeders inoperable for nearly 48 hours.
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Frustrated users reported that scheduled meals failed to dispense while the Petlibro app incorrectly displayed normal status indicators. Critics accused the company of downplaying the severity of the failure on social media instead of issuing immediate alerts to users.
The incident has renewed calls for smart home manufacturers to mandate offline local fallback timers that execute feeding schedules regardless of active internet connectivity.